March 23, 2012

Do These, And They Will Come

Did you know that customers buy products and take advantage of services based mainly on their customer service experience? While many may argue, most customers, especially […]
March 22, 2012

It’s (Not) The Same Banana: The Differences Between Help Desk and Tech Support Services

“It’s the same Banana”, is an often-used term implying that there’s no difference between certain objects. A Toyota Corolla, for instance, was often referred to as […]
March 21, 2012

Grace Under Pressure

Today’s fast-paced lifestyle brings with it a new found convenience that was once thought to be pure science fiction. For instance, a customer from Sydney can […]
March 16, 2012

Call for Help

What good is a product if you don’t know how to use it? Would you avail of a service that you’re unfamiliar with? Today’s marketplace offers […]