February 3, 2012

Does Your Small Business Have Proactive Customer Service?

Even in the digital age, the role of contact centers has never been more defined. It remains the ultimate point of contact for handling complex issues or problems like shipping delays, billing discrepancies, faulty gadget etc. This is where proactive support comes into play. The call center creates positive impression – showing they are responsive, aware, and accommodating.
January 30, 2012

Toll-free Numbers Available to UK and Australia-based Businesses

UK and Australian business owners, call toll-free today to inquire about our call center services.
January 25, 2012

Quality Service: The Trademark of the Hospitality Industry

The hospitality industry has been thriving through the years because of its true commitment to outstanding customer experience. It has been known for its personal touch, warmth and friendliness.
November 29, 2011

The Philippines is the new call center capital

Americans cannot tell the difference these days. They would speak with a Filipino telephone representative whose accent and communication skills are remarkably on par with a native American English speaker.