March 14, 2012

The Back-Up Plan

Have you ever called up a customer call center to inquire about a new service, only to wait for what seems to be an eternity? Or […]
March 12, 2012

Customer Satisfaction is Key

Simply put, a happy customer is one that knows he can count on your company to back him up when things go wrong. Having a reliable product is one thing. But having a customer call center that’s easily accessible via telephone or internet, 24/7, makes all the difference.
March 9, 2012

Words Can Make or Break You

“Don’t give me any excuses” are the last words any person wants to hear from anyone. This is particularly true in the ever-growing customer service industry. Because such words don’t just show a customer’s disgust, it is a telltale sign of things to come—that this person won’t be doing business with you, ever.
March 8, 2012

Don’t Play The Waiting Game With Your Customers

“The customer is Number One” and “The customer is always right” are just two of the most used customer service mottos that many companies claim they […]