June 7, 2010

How to help your Help Desk now

Real help however begins with people who provide the service themselves by equipping them with tools and processes to make them effective front-liners. Once they do, this satisfaction stays with them and is passed on to real customers day after day.
June 4, 2010
help desk outsourcing

Setting up your Help Desk

Before your business start getting service calls with help desk, take the time to plan these aspects – process, tools, and people.
June 3, 2010

Guidelines for setting up your Help Desk

A help desk call center is a one-stop resource of information that helps customers trouble-shoot problems (generally dealing with computers). It provides users with a single […]
June 1, 2010

The Philippines: Top customer service and BPO hub

The Philippines is looking forward to more valued-added fields like animation and medical transcription to be outsourced in the country.