May 17, 2010

Asia-based call centers emphasize client satisfaction and retention, study says

Measurement of satisfaction with a call center is a key indicator in customer relationship management. Asian centers rank high with 78.6% compared to global centers which have 64%.
March 17, 2010

Magellan Solutions eyes more growth in 2010

From 200 workforce in 2009, Magellan Solutions grew steadily in a span of 6 months, now with a total of 375 employees in 2 different sites in San Juan where both centers are based. A new center is expected to be opened in Quezon City sometime this year.
February 2, 2010

Why Phone Answering Services Boost Business Growth

Other than around-the-clock presence, the answering services provide on-demand support that affects the growth areas of any organization.
February 2, 2010

Real people, real results from an order taking call center

Order taking in the voice of a live person goes a long way in providing clarity in the mind of the customer. It establishes a lasting relationship that no automated systems can provide.