October 28, 2010

Customer Service Strategy: Driving Sales with Customer Retention

Businesses lose customers because a) they gave a sloppy service; and b) they failed to delight. The key to keeping them is to connect regularly through your customer retention programs.
October 22, 2010

Customer Service and earning MORE from it

Inbound customer service is no longer relegated to dealing with customers whenever they have complaints. These days, this department brings in the money for the business.
September 23, 2010

Call Centers in Popular Culture

by Arthur Kevin Rabago We now delve on the lighter side of call centers. Nowadays, call centers and their employees have been portrayed on TV, movies, […]
September 21, 2010

The agent’s notes from the call center trenches – Part 2

Work in an inbound call center is fun but requires a sheer amount of patience. Callers are of garden variety, some of which may not be the type you want to speak with.