August 25, 2010

Industry-Academe partnership builds a better Call Center workforce

Most schools have curricula that are considered outdated or that fail to teach their graduates the skills demanded by the job market. An Industry-Academic partnership is mutually beneficial to both parties because it exposes colleges and universities to the latest call center trends.
August 24, 2010

Call Center Lessons: The Tools of the Trade

The work in an inbound and outbound call center is evolving. Continuous Improvement is the name of the game if we want to be “cutting edge” in everything we do. Let us keep our saws and axes sharp at all times.
August 18, 2010

What call center hiring “best practices” have you encountered?

Many top providers engaged in inbound call center and outbound call center services have been employing the best hiring practices to attract the finest workforce. They understand the efficiency that comes with these practices full well, and that by integrating them into their work, they see stellar results at the earliest possible time.
August 9, 2010

Call Center Job Interviews – Part 2

So, investing some time in preparing for a big interview can make a big difference in your chances in landing a career in a customer service call center.