July 14, 2010

Evaluating your Customer Service Strategies

Are we treating customers well? Customer service transcends far beyond loyalty. Consumers expect us to be on our toes delivering an experience. They do not owe us anything but you need them to spur business growth.
July 13, 2010

Customer Service Techniques That Keep Clients Happy

Studies show that 79% of customers do not leave their message on voicemail to place an order. A 24/7 inbound call center can help.
July 12, 2010

What Inbound Customer Service Can Do To Engage Customers

Businesses can no longer survive in the rapidly evolving marketplace simply by satisfying demands after a day’s transaction. Bring customers something new and something meaningful, and we can guarantee that you will keep them coming back for more.
July 9, 2010

How Call Centers Should Handle Difficult Customers

Handling angry customers is not easy (for an agent, every second of this encounter seems like forever) but we can manage tempers flaring by showing our empathy to them. Customers are likely to be responsive if we allow them to speak out. Use words like “I understand” or “Don’t worry, we can do that”.