July 26, 2010

Online Customer Service That Works

It is the ultimate goal of small business owners to adequately serve customers and knowing how positive they are with the product or service offers. There is a renewed sense of energy that drives us to move our enterprise a notch higher and we may need professional assistance to achieve this. To serve your customers powerfully, consider 2 choices: Setting up or outsourcing your online customer service to an inbound call center.
July 23, 2010

The 5 “Always” of Customer Service

Of the many customer service guidelines, 5 should be considered Cardinal Rules. They must not be for inbound call centers only. They should be on – always.
July 21, 2010

Use an inbound call center to answer emails that cost $$$

It might cost your online business thousands of dollars if you fail to reply to e-mail inquiries quickly. Let your customer service call center do this critical task.
July 20, 2010

Build Lifelong Customer Relationships with Customer Service

We must debunk the notions of customers that we are just right after their money. Beyond profit, we should be in the business of creating lasting relationship.