People use customer service to do all sorts of things – place orders if there are sales and discounts, ask for assistance on locations, set reminders, send messages, technical support and more.
The goal of customer service is to build customers for life. And call centers play a big role in this goal. Listen as Magellan Solutions’ CEO Fred Chua talks about the importance of a call center or a BPO provider to organizations of any size.
Listen as Fred Chua, CEO of Magellan Solutions Outsourcing Inc., explains the role of an outsourced call center in business productivity and bottom-line growth.